Refund and Returns
We stand behind the products we sell and want you to be satisfied with your purchase. Please review our return policy carefully before ordering.
Return Eligibility Window
Return requests must be submitted within 30 days of the delivery date.
Requests submitted after 30 days from delivery will not be approved.
Condition of Returned Items
To be eligible for return, items must be:
- Unused
- Uninstalled
- In original packaging
- In new, resellable condition
- Returned with all hardware, parts, manuals, and accessories
Any item that has been installed, mounted, wired, bolted, modified, scratched, or shows signs of use is not eligible for return.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Custom-made or special-order products
- Electrical components and wiring-related items
- Clearance or discounted items marked Final Sale
- Products damaged due to improper installation or misuse
- Items returned without original packaging
- Used or installed parts
Fitment Responsibility
Customers are responsible for confirming vehicle fitment and compatibility before ordering.
If you are unsure about fitment, contact us before placing your order. Returns due to ordering the wrong item or incorrect fitment are subject to restocking fees and return shipping costs.
How to Start a Return
To request a return authorization:
Email jgeurts@overlandtruck.com with:
- Order number
- Reason for return
- Photos of the item and packaging
- If approved, we will provide return instructions.
Do not return items without authorization. Unauthorized returns may be refused and returned to sender.
Return Shipping Costs
Customers are responsible for return shipping unless the return is due to:
- Our shipping error
- A confirmed manufacturer defect
- Shipping damage
We recommend using a trackable and insured shipping service. Overland Truck Outfitters is not responsible for lost or damaged return shipments.
Restocking Fees
Approved returns that are not due to our error are subject to a minimum 20% restocking fee.
Some manufacturers charge higher restocking fees for certain products. In these cases, the supplier’s restocking fee will apply.
Original shipping charges are non-refundable.
Oversized and Freight Items
Oversized items (such as racks, bumpers, and large accessories) may incur:
- Higher return shipping costs
- Additional supplier restocking fees
These costs will be deducted from the refund.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
You must notify us within 48 hours of delivery
Provide photos of:
- The outer packaging
- The shipping label
- The damaged item
Failure to report damage within this timeframe may prevent us from filing a shipping claim.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing after inspection
Items returned in unacceptable condition may receive a partial refund or be denied.
Exchanges
We do not offer direct exchanges. If you need a different product, please place a new order and return the original item following the process above.